Creating a password

If you have previously e-mailed, received a ticket confirmation e-mail, or submitted a request through the Help Center, then a Support account has already been created for you. By creating an account, you will be able to view and update tickets from a centralized web portal, rather than having to respond via e-mail, though you will still have the option to respond via e-mail if preferred.

By default, accounts are not active until a password has been created. To create a password, click on "Sign In" at the upper right of the Help Center page. 

On the next page, click on "Get a password".

Enter your e-mail address next to "Your email", then click on Submit.

You will then receive a confirmation e-mail with a link to set/reset your password.

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