Follow

4.5 Other Limitations to Coverage

4.5 Other Limitations to Coverage

4.5.1 Some systems or components may be warranted for less than the 3-year Standard Limited Warranty period. These items include clearance, refurbished, or special case items, in which case the warranty period will be noted on your invoice.

4.5.2 Most component manufacturers' warranties are limited to defects encountered during normal use of the product while following manufacturers’ operating and installation instructions. These warranties generally do not apply if the damage or defect results from: (a) failure to follow such operating or installation instructions; (b) any negligence, mishandling, or accident; or (c) use of unauthorized parts or service. Solid state drives (SSD) are subject to endurance limitations, and are covered under the lesser of the Standard Limited Warranty term or endurance limit.

4.5.3 Silicon Mechanics will make commercially reasonable efforts to replace failed components with like components. Due to product lifecycles, Silicon Mechanics cannot guarantee that a failed component will be replaced with a like item. In these cases Silicon Mechanics will identify a replacement component with comparable specifications to replace the failed component.

4.5.4 Peripherals (e.g., switches, PDUs, racks, keyboards, mice, monitors, UPS, batteries, BBUs, etc.) are not covered under Silicon Mechanics Standard Limited Warranty, Advanced Parts Replacement, or Expanded Services. These components are covered under the original manufacturer’s warranty only. Silicon Mechanics will provide tier-1 (first call, diagnosis, and troubleshooting) support on peripherals and can sell additional manufacturer support and extended manufacturers’ warranties on most peripherals at the Customer’s request.

4.5.5 Appliances are not covered under Silicon Mechanics Standard Limited Warranty, Advanced Parts Replacement, or Expanded Services. Appliances are covered under the original manufacturer’s warranty only. Silicon Mechanics will provide tier-1 (first call, diagnosis, and troubleshooting) support on appliances and may sell additional manufacturer support and extended manufacturers’ warranties when available at the Customer’s request.

4.5.6 Silicon Mechanics Standard Limited Warranty, Advanced Parts Replacement, and Extended Services are transferrable only with the prior written consent and at the discretion of Silicon Mechanics. If Customer desires to transfer Standard Limited Warranty or services, the Customer first must contact Silicon Mechanics Support for consent, instructions, and limitations.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk